Job: CS/TELE MKTG MANAGER, temp-hire

This posting has expired and is no longer available.

Job Description

Maintain customer satisfaction, loyalty, and retention by providing problem-solving resources; and managing the staff so the Department runs in an efficient and profitable manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
•    Manage the interface between Corporate and Customers for order entry, shipping scheduling, delivery, pricing product complaints, and problem resolution
•    Work with sales, marketing, and manufacturing to ensure on time delivery and customer satisfaction.
•    Release orders for shipping to domestic and international customers to meet on-time metrics
•    Resolve all escalated customer issues
•    Ensure accurate documentation throughout the department that includes order entry, product returns, pricing deviations, delivery and customer complaints/resolutions, and international shipment documentation
•    Provide customer service and inside sales reports for department, inter-departmental, and senior management requirements
•    Will oversee staff involved in inbound sales, telemarketing sales, website mail-order sales, sample coordination, returned merchandise process, documentation requirements for overseas/international customers, EDI orders
•    Will supervise Assistant Manager who handles transportation and logistics of product shipments
•    Select, train, coach, review, and manage the Department staff. Foster a team driven environment and encourage employees to be proactive and to take ownership in reaching Department and Company goals.
•    Assist CSR’s with essential duties when applicable
•    Develop and implement an in-house telemarketing process for selected product lines
•    Oversee website mail-order programs and consumer technical support
•    Accountable for taking action on stated intentions & assigned duties


Skills / Requirements

QUALIFICATIONS:
•    5 to 10 years demonstrated experience in Customer Service/Sales leadership and management
•    Knowledge of transportation and logistics in a manufacturing environment
•    Excellent organizational, communication, reporting, and planning skills
•    Positive and creative outlook and resourcefulness under pressure
•    Working  knowledge of Microsoft Office programs and dedicated business programs
•    Ability to maintain a good working relationship with co-workers and the general public.

Contact Us

(520) 323-3100
(520) 327-4629 fax

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http://www.thetempconnection.com

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The Temp Connection
4526 E. Camp Lowell Drive
Tucson, AZ 85712
The Temp Connection

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