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The Training Support Specialist performs specialized organizational work in support of the planning, development, promotion, scheduling, delivery and evaluation of a statewide training program. This position is also responsible for training registration, preparation and production of materials, record keeping, data collection, data entry and evaluation. This position will also assist the Statewide Training Supervisor for the marketing of upcoming training and recruitment of program participants. Evening, weekend hours is required and some travel may be required. Bilingual Spanish/English required.
SUMMARY OF ESSENTIAL JOB FUNCTIONS
- Assist Statewide Training Supervisor in collecting, organizing and preparing materials for the various trainings under this contract.
- Perform organizational duties for training contract which includes but is not limited to phones, typing, filing, and record keeping.
- Research, collect, and analyze program evaluation data; prepare reports and statistical information on program participation, feedback, and results.
- Design and develop training templates for programs and workshops; assist instructors in developing and formatting materials as needed.
- Establish and manage program scheduling, communication, and registration. Maintain database for registration and participant recordkeeping, producing class lists and other reports as needed.
- Serve as point of contact for program registration and for general inquires regarding program services and registration requirements.
- Responsible for opening and closing of training facility, which occur in the evenings and on the weekends.
- Assist/support Supervisor/Instructors in arranging for training facilities, materials and other support services for statewide training program.
- Assist in marketing and recruiting for all workshops via internet, email marketing, over-the-phone and/or in-person including those provided by our subcontractors.
- Participate in and/or staff recruitment events and community outreach activities to promote the program and trainings.
- Communicate program description and general information by phone to clients.
- Maintain necessary records, reports and case files as required by the Program.
- Collaborate and work closely with state and local agencies.
- Attend community and program meetings, as needed.
- Participate in continuous professional development, as deemed appropriate.
- Perform other related duties as assigned.
- Bachelors Degree preferred, or Associates Degree in Early Childhood Education, Child Development, Human Development, Social Services, Psychology or related field required. Minimum of three years of proven administrative experience preferred.
- Bilingual language and writing skills required (English/Spanish).
- Possess excellent organizational skills.
- Knowledge of office methods, machines and procedures.
- Ability to understand and carry out general oral and written instructions.
- Experience working in child care or early care and education programs strongly preferred.
- Excellent Computer skills with proficiency in Microsoft Office programs such as Word, Excel, Outlook, PowerPoint, and Publisher.
- Previous database and data entry experience required, and ability to simultaneously serve telephone clients.
- Detail-oriented, highly-organized, and excellent time management skills are a must.
- Travel, overnight, and weekend stays are required.
- The nature of the position involves a fast paced working environment with multitasking of many different duties and tasks.